lOCATION
Unit 14/43 SHEFFIELD Street Merrylands SYDNEY NSW
PHONE
04 0359 8190
Contact Us
Frequently Asked Questions
Please read our FAQ before sending us a message.
What is the material of products?
Our products are made of heavy duty thick canvas material and PU artificial leather.
What thread is used in stitching?
We use supreme quality bonded nylon thread for stitching.
Are dummies and punching bags filled or unfilled?
Dummies and punching bags will be unfilled and you can fill it with cloth pieces and raw cotton.
Are there any benefits to registering an online account with Eagle Claws?
What are the Benefits?
– Receive info on new and upcoming products.
– Check your order history.
– Re-order recurring orders.
– Write your own product reviews and ratings.
– Update your personal details.
Is buying online safe and secure?
Yes.
All payments are safe and any personal information you submit to Eagle Claws is handled with the strictest confidence in accordance with our Terms and Conditions.
If I don’t want to enter credit card details over the Internet, can I pay by phone?
Unfortunately, we don’t accept phone orders.
Eagle Claws offers a variety of safe & secure payment options for you to complete your order.
What are my payment options?
PayPal & Credit Card
If you have a PayPal account you can log in and pay online with your PayPal account. Alternatively, you can enter your credit card details using PayPal as a guest account.
PayPal is one of the most popular online payment gateways, it’s easy to use and provides online security and buyer protection.
Can I choose a different delivery address to my billing address?
Yes, you can change your shipping address by clicking the “Ship to a Different Address” OR “Drop Shipment” checkbox on the checkout.
How long will it take to receive my order?
Delivery time depends on your location and the size of the order.
Generally, non-bulky products will be delivered within 1 – 5 business days to metro locations.
Allow for an extra 1-2 days for non-metro.
Please note that the delivery of your order is the responsibility of the Courier.
If you wish to let us know of your delivery experience, please let us know!
What if I receive a damaged parcel, the wrong items, or don't receive my order at all?
If you believe there is damage to the products you’ve ordered, incorrect items have been delivered, or your order hasn’t arrived within the specified time frame, please Contact Us.
What is Eagle Claws’s online refund policy?
Eagle Claws does not accept returns after 30 days from the purchase date. We will refund only if the item got teared while practicing (Not by any cut) or damaged when received Freight costs are non-refundable and any returned products are the sole responsibility and cost of the customer.